SHIPPING POLICY

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Order Tracking

• My FedEx tracking number isn’t working. What could be the issue?

During your order’s delivery, your items might be separated, or some might arrive before others. In such cases, we recommend waiting a few days for all items to arrive. However, if you haven’t received your package after a few days or want an update, feel free to contact our customer care or shipping department.

If your package is damaged upon arrival, contact your carrier service directly or reach out to us. We’ll be happy to assist you further.

• What should I do if I don’t receive my order during the UPS’s scheduled time?

We suggest checking the information you received from UPS to see if they allow a delivery re-attempt. Alternatively, contact UPS for instructions.

You can also leave a message for the driver on the delivery notice, instructing them on how to deliver the package (e.g., leave it at your doorstep or deliver it to a new location). Visit the UPS website and enter your tracking number to change the delivery time or return your order to the shipper.

• Can I pick up my order myself?

Technoquoec offers the convenience of picking up your package. Simply select the “I want to use my shipper” shipment method, then type “will call” in all blank details before clicking update. Continue the checkout process as usual and wait for our call. We’ll call you when your order is processed and ready for pick-up. Please don’t visit our office unless notified.

• Do we ship internationally?

Absolutely! We pride ourselves on a customer-centric approach, offering products and services to customers worldwide. Technoquoec offers international shipping, but it does not cover customs duties and international shipment charges, which will be borne by the customer.

• Do we ship to APO or FPO addresses?

Yes, we do deliver to APO and FPO addresses. However, such orders will be shipped by the US Postal Service only, and we have no control over delivery timings. While the general delivery time for APO and FPO orders is 5-10 working days, your order delivery might take about six to eight weeks.

• Can I contact FedEx, if so, how?

You can contact FedEx on their official website: www.FedEx.com or by phone at 1-800-463-3339 (1-800-GO-FEDEX).

• Will Technoquoec pay for the shipping of a returned item that is defective or damaged upon arrival?

Unfortunately, Technoquoec doesn’t cover the shipping of defective parcels. However, we can negotiate a mutually agreeable solution. We’ll gladly replace and ship a new item free of cost if you’re willing to pay for the return charges.

Free Standard Shipping

• If a non-defective item qualified for free standard shipping is returned for a refund, we will deduct the shipping charges from your refund amount.

• If a free standard shipping item is returned due to being defective, we will replace it and provide you with free one-way ground shipping. However, if you cannot wait for the delivery, you will have to pay for the additional cost.

• In case Technoquoec cannot find an item’s replacement, rest assured we will refund your order’s complete value.

• What should I do if an ordered item is missing from my package?

Please check the tracking numbers of all your received packages. If you’re unable to find the items, please contact our customer care or Shipping Support Staff at [email address removed] or call us at (903) 677-4333.

Shipping Times

Technoquoec uses UPS, FedEx, and USPS delivery services to ship products directly from its warehouses throughout the US. All mentioned carriers are our primary delivery partners. We ship most orders within 24 hours after the order placement.

Here’s a list of our shipping services with their corresponding cut-off times:

• Ground Shipping:

  • US only, transit time: 3-7 business days
  • Cut-off time: 1 PM Central Time
  • Depending on your location, Ground orders may be delivered by either UPS or USPS.

• UPS 3 Day:

  • US only, transit time: 3 business days
  • Cut-off time: 1 PM Central Time

• FedEx 2 Day:

  • US only, transit time: 2 business days
  • Cut-off time: 1 PM Central Time

• Standard Overnight:

  • US only,